[Answer ID: 12266]

I cannot access to the TeraStation; the message, "the network path was not found" appears.

Created 04/20/2011 16:41  |   Updated 05/26/2011 17:44

Cause 1: The TeraStation may not be connected to the network.
Solution 1: Do not connect the PC to the network immediately right after starting the PC, wait for a while to connect it.

Cause 2: The drive letter mapped to a network drive has changed.
Solution 2: Map a network drive again.

How to map a network drive

  1. Start [Nas Navigator2].
  2. Right-click on the TeraStation which has a shared folder to map a network drive, and then click [Map Network Drive].
  3. The icon of the TeraStation network drive () is added in [Computer (My Computer)]. The network drive can be used in the same operation as other hard disks.

How to map a network drive (on Mac OS 10.3.9 or later)

  1. Start [NAS Navigator2].
  2. Press and hold the control key and click the TeraStation icon, and then select [Open Folder].

  3. 1) Select the shared folder to mount.
    2) Click [OK].
  4. The following icon will be displayed on the desktop after it is mounted.

    - The displayed characters are the shared folder name. The characters vary depending on the folder name being configured.
    - It may be displayed in the sidebar of the [Finder] on Mac OS X 10.5 or later.
    - To unmount, drug and drop the icon to the Trash Can.

Cause 3: The IP address of the TeraStation is wrong or changed.
Solution 3: Check the IP address first before the connection.

How to change the IP address

  1. Start "Nas Navigator2".
  2. Right-click the TeraStation icon to change the IP address, and click [Properties]. Click [IP address] on the screen.
    *For Mac OS, press and hold the control key, and click the TeraStation icon.
    Click the [Open Device Setup Screen]-[IP Settings] tub.
  3. Enter the IP address and Subnet Mask.
    *Checking [Obtain an IP address automatically] maps an IP address automatically from the DHCP server again.
    This function is not usable when the DHCP server is not available in the network.
    Checking [Renew IP address] will obtain the IP address from the DHCP server again.
  4. Click [OK].
    * For Mac OS, click [Apply].

Cause 4: Security software or Windows firewall is in operation.
Solution 4: Configure the TeraStation to allow the connection.

*Refer to the manual of your security software or Help of your OS to see how to "allow" the connection.



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